Terms of Use

By using the BTSCARS website or placing a booking, you confirm that you have read and agree to these Terms. Nothing in these Terms excludes or limits your statutory rights as a consumer under UK law.

Company

Bright Travel Solutions Ltd, trading as BTSCARS (“we”, “us”, “our”).

| | | |---|---| | Company number | 16414467 | | Registered office | 18 Marlesford Court, 8 Marlesford Court, Rectory Lane, Wallington, United Kingdom, SM6 8DY | | Email | booking@btscars.com |

We arrange pre-arranged private hire journeys in the UK. Journeys are fulfilled using licensed private hire drivers and vehicles under applicable UK licensing regimes. We are not a taximeter street-hail / ride-sharing marketplace.

Companies House: company 16414467.

1. Definitions

• Booking: a reservation for transport placed via our website or supported channels.
• You / Passenger: the person booking and/or travelling.
• Driver: a licensed private-hire driver engaged to fulfil the booking.
• Pickup time: the scheduled date and time on your confirmation (local time at the pickup location).
• Itinerary: the pickup, drop-off, ordered waypoints, passenger/luggage counts, vehicle class and optional return you entered when quoting/booking.

2. Eligibility & accounts

By booking you confirm you are 18+ and authorised to accept these Terms for your party.

You must provide accurate account details. Keep login credentials and OTP codes confidential. You are responsible for activity on your account. We may suspend or refuse service where we reasonably suspect fraud, abuse, OTP spam, chargeback abuse, or unsafe conduct.

Authentication may be by email/password, phone OTP, or Google Sign-In. Verified contact details may be locked for security until you complete a change flow.

3. Quotes vs booking

Homepage and API quotes are estimates / offers to book for the itinerary entered, subject to vehicle availability, feature flags, and these Terms. A quote lock (where enabled) holds a price for a limited time for that itinerary fingerprint.

A binding booking is formed when we create a booking with a reference and, where applicable, online payment is completed or cash is selected as allowed. Until then we may decline or re-price.

4. Booking, confirmation & changes

Accuracy. You must provide accurate names, contact details, addresses, passenger counts, luggage, and any flight or accessibility information. If you book for someone else, you must have their authority.

Linked hops. Linked same-day bookings that effectively recreate a multi-stop or open itinerary may be re-quoted, combined, or refused so the fare matches the journey actually required.

Confirmation. A booking is confirmed when we issue a booking reference and, where applicable, payment is completed or cash is selected.

Amendments. Changes to time, route, vehicle or extras are subject to availability and may change the fare (including online top-up when you paid by card/PayPal, or ops gates for unpaid/cash uplifts near pickup). After the trip has started, changes are at the driver’s / ops discretion and may incur extras confirmed with you where practical.

Open / as-directed. Open tours or “as directed” jobs are not sold as online fixed fares — contact us via WhatsApp / phone for a manual quote.

Long vias. Very long waypoint detours may be refused online (VIA_DETOUR_TOO_LONG or equivalent) and require a manual quote.

5. Pricing & payment

Quotes show a fixed fare for the itinerary you entered and the selected vehicle before you pay. Large detours away from that itinerary, or material changes asked on the day that are not on the confirmation, may be re-priced, charged as extras, or require a manual quote instead of relying on the online fixed fare.

Congestion Charge and ULEZ. Where our pricing applies flat Congestion Charge or ULEZ surcharges, they are based on your pickup and/or drop-off locations only. Waypoints that merely pass through a charged zone do not by themselves add those flats. Road tolls along the driven path remain separate and may still apply.

Payment is usually collected at booking via Stripe or PayPal; cash may be offered where available. Charges are in GBP unless stated otherwise. Receipts are provided electronically where we hold your email.

Payment providers’ terms also apply to checkout on their pages. Disputes about card/PayPal authorisation may involve those providers; you should contact us first with your booking reference so we can help.

6. Cancellations & refunds

Cancellation and refund rules are set out in our Refund Policy, which forms part of these Terms. In summary:

• You may cancel eligible bookings online from My trips. Before you confirm, we show the cancellation fee and refund for your trip stage. The amounts at the moment of submit are binding for that cancellation.
• Card and PayPal payments are refunded to the original method for the amount shown (which may be a partial refund if a fee applies). Cash bookings have nothing charged online; any policy fee may be collected or waived offline by our team.
• Completed trips cannot be cancelled online. Later stages may retain a fee as described in the Refund Policy.
• If we cancel for a reason within our control, you receive a full refund of any online payment already taken. If you ask us to cancel on your behalf, stage-based fees may apply as for an online cancel.

7. Service, waiting & no-shows

Keep your phone reachable around pickup time. A short grace period applies for standard pickups; airport arrivals typically include reasonable waiting. If the driver attends and cannot reach you, we may close the booking and apply the cancellation rules for the stage reached — see the Refund Policy.

8. Luggage, child seats & conduct

Luggage must fit safely in the chosen vehicle. Oversized items may require an upgrade. You must book a vehicle class suitable for the passengers and luggage that will actually travel; if more people or bags arrive than the booked class can carry safely, we may refuse the trip or require an upgrade (and fare change) before departure. Child seats depend on availability and local law; you are responsible for correct use where required. Drivers may refuse transport that is abusive, unsafe, or illegal. Seatbelts must be worn where required. Damage or excessive soiling caused by passengers may be charged at cost.

9. Lost property

Items left in a vehicle should be reported promptly to booking@btscars.com with your booking reference. We will take reasonable steps to help locate items with the driver, but we are not liable for loss of belongings except where required by law.

10. Delays & force majeure

We are not responsible for delays or failures caused by events outside our reasonable control (for example extreme weather, traffic, accidents, road closures, strikes, or security incidents). We will make reasonable efforts to keep you informed. Always allow sufficient travel time for flights and connections.

11. Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Subject to that, our total liability for a booking is limited to the amount you paid for that booking. We are not liable for indirect or consequential loss (for example missed flights), except where mandatory consumer law says otherwise.

12. Acceptable use of the website

You must not misuse the site (for example scraping, probing, overloading APIs, circumventing security or Turnstile, creating fake accounts, or reverse-engineering beyond what the law allows). We may rate-limit, block, or suspend access to protect the service and other customers.

13. Intellectual property

Website content, branding and software are owned by us or our licensors. You may use the site to obtain quotes and bookings for personal use. You may not copy or exploit our content for a competing service without permission.

14. Data protection

We process personal data as described in our Privacy Policy and Cookie Policy. You consent to receive service communications about your booking. Marketing requires separate consent where applicable.

15. Complaints

Email booking@btscars.com with your booking reference, what happened, and any evidence. We aim to respond within two business days.

16. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, unless mandatory consumer law provides otherwise.

We may update these Terms from time to time. The version published when you book applies to that booking (as snapshotted with your legal consent where that feature is enabled).